The new home was rated as ‘Good’ across all five inspection criteria – namely, is the service safe, effective, caring, responsive and well-led.
Congratulations must go to the staff team who were described as ‘kind and caring’ with one resident saying that carers were ‘great and always here when you need them’.
The busy and varied activity programme in the home was also highlighted, particularly as it was tailored to each resident’s personal hobbies and interests.
This is the first CQC inspection for the newly built 60-bedroom luxury care home, which opened last year.
The unannounced visit took place at the end of January. The Inspector spoke with six residents, eight staff, including members of the management team, and families.
One family member said: “They [the staff] always take the time to speak to mum and she can tell them what she wants, she knows her own mind and they take the time to communicate and listen to her.”
Another said, “staff are very kind here, they do all they can to make [person’s name] happy.”
The report also made mention of the luxury facilities at the home, including the spa bathrooms.
One resident told the inspector, "I have always loved to relax in a hot bath with bubbles, the baths here are lovely, sometimes I have so many bubbles I lay there kicking my legs and they go over the sides!”
Home Manager Helena Barrow said she was delighted that Abbots Wood Manor had obtained such a positive report from the CQC.
She said: “We’re thrilled to have received this positive report. Every day our dedicated teams do everything they can to provide truly personalised and compassionate care for the people who live here at Abbots Wood Manor. Getting to know the tiny details of people’s lives is what makes the care we provide truly special.
“The pandemic has made for an incredibly tough two years, and yet despite these added pressures, we managed to open a brand-new home and build a culture of care and compassion for our wonderful residents.
“I am so proud of the team, and I want to thank them for all of their hard work and dedication. This inspection report is a real collective achievement.”
