My aunt has been a resident of Milngavie Manor for the past 5 months. All staff are extremely professional, attentive and appear highly skilled. The public areas are well furnished and there is a high level of cleanliness noticeable throughout. Residents bedrooms are warm, well decorated and personalised. The en-suite bathrooms are kept spotlessly clean. Food appears to be nutritious, varied and plentiful.
In my opinion the staff and management really do get to know their clients. They communicate regularly with me about my aunt's care and I feel that they listen to any concerns that I may have and act quickly to reassure me.
As my aunt has advanced dementia she can get very agitated and anxious at times. During such times I have witnessed how the care staff show patience in calming, reassuring and redirecting her. It is a great comfort to me to know that my aunt is treated with respect and dignity and is well cared for. I can’t recommend Milngavie Manor highly enough.
